Mass Messaging Configuration

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Mass Messaging Configuration

Personnel Configuration

 

Before filling shifts using Mass Messaging, the employees must be configured to receive either text messages or phone calls. Employees will be required to add their mobile numbers and provide permission to receive notifications. They also have the option of defining Do Not Disturb time periods for when they do not wish to receive notifications.

 

Other Configuration

 

The following additional items must be configured prior to using Mass Messaging.

 

The Call Responses configuration.

Sorting Level rules.

Call In rules (seniority) for phone calls, texts (with and without text identity).

Custom system responses.

 

Access to the System Rules option is determined by your security access level.

Continuous Rotation Configuration with Mass Messaging

 

This option will cause the list of employees to rotate based on a combination of Type (full-time, part-time, casual etc.) and Class (PSW, Dietary Aide etc.) configuration. The system will maintain a continuous list order that may span multiple levels consisting of the same type / class combination. This list will include employees who may not have appeared on one shift call-out list (because they were already been scheduled for the same shift, for example), on the next shift call-in list. Each time an employee is called, regardless of the call response, he / she will move to the bottom of the list until the list has fully rotated bringing the employee back to the top of the list.

 

MMH - Continuous Rotation column

 

flag_green         Key Information  

When Mass Messaging broadcasts have been scheduled in parallel for the future, the levels will have the same employee order. As employees at the time of scheduling, have not been messaged yet, so the Continuous Rotation order is not changed. If a new broadcast is scheduled AFTER employees have been messaged, then the list of employees will be reordered by Continuous Rotation.

 

When Continuous Rotation is used with the Mass Messaging sorting level configuration, the employee home class should be specified under the Home Class List column in order to maintain a correct, continuous list.

 

prod_tip         Configuration Tip

When Continuous Rotation is used with the Mass Messaging sorting level configuration, the employee home class should be specified under the Home Class List column in order to maintain a correct, continuous list.

tog_minusMass Messaging Personnel Configuration
tog_minusCall Response & Text Identity Configuration
tog_minusSchedule Rules Configuration
tog_minusCustom (system Booked) Response Configuration

 

See Also:

Filling Shifts Using Mass Messaging

Sorting Levels

Reports Library Schedules

Reports Library HR

 

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