This section describes the options available to managers / supervisors to assist employees with responding to shift calls (dispatches) in situations where they may be restriced from providing a response.
This feature allows a supervisor / scheduler to override the Mass Messaging by accepting a shift for an employee after the time period has expired. In our example we are going to follow Henry Dassen. A text was sent to him at 11:30am.
Here you can see Mass Messaging has moved on to the next employee Chris Hain.
Henry Dassen calls in AFTER the 11:36am expiration time to accept the shift.
The supervisor may override the system:
▪Highlight the employee who has called in. ▪Click on Accept.
A message will appear noting that this offer is not waiting for the employee to respond. Click Yes to continue.
The system will display a message to let you know the action is now waiting to be processed.
Henry Dassen’s status changed to Booked. The Pencil icon indicates this was done with the supervisor override feature. A message was sent to Henry confirming he is booked for the shift.
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The Scheduler option is designed to allow employees who are on premise working at the time the dispatch is released, the opportunity to accept shifts should they not be able to access their cell phones at work. In this case, a text message will be sent to a scheduler / supervisor offering the shift to the on-premise employee. The scheduler may then go to the employee and present the shift to either accept or decline.
To access the Scheduler Configuration screen, on the Mass Messaging toolbar, click on the Scheduler icon.
Scheduler Cell Phone Feature By ticking the Use Scheduler box and entering a Cell Phone number the system will send texts for any on premise staff to the scheduler's phone. The Reminder feature will be disabled with the text identification feature in use.
If the Use Scheduler configuration is left blank, the system will default to the scheduler function on the application shown below. Scheduler Mobile Application Feature ▪On the Mobile App, schedulers log in using their manager login. ▪Select the Scheduler icon.
▪Select theYour Response link.
In the example below, employee Fox is working so the shift being offered is going to the Scheduler App. The shift is a PSW class on August 17th for 4pm to 8pm.
The program generates the Select Your response pop-up:
In our example, Fox has told the scheduler to Decline the shift. The scheduler enters 2 to decline the shift.
Refreshing the Scheduler App To refresh this menu and see the next text, select the refresh icon located at the top panel on the left. At the top, in the right corner of the image above, you can see “No response only”. If this option is ON, the list will only display records which were not answered yet. When the shift is booked, the page will refresh to display new messages. If the page is sitting with no activity, the list will not be refreshed automatically.
The application will provide a sound when a new shift offer has been received. The scheduler screen does not refresh automatically, when the sound is generated. It is a flag for the user to refresh the screen by clicking the Refresh button.
Tracking Scheduler Responses Below is the Mass Messaging Monitor menu showing a shift being sent to the Scheduler App.
When a scheduler response is sent to the system it is indicated on the dashboard.
Responding Using Text Identification The scheduler will use the same response format as an employee when using the text identification feature. In the example below the Shift ID number is 1190. the scheduler has entered Y1190 to accept the shift.
The scheduler may request to see a list of shifts available for booking by typing the word Shifts.
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