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StaffScheduleCare – SSC Web Version 40.00.00 Release Notes
Released Apr 30, 2026
We’re excited to share the latest improvements designed to make your experience smoother and more reliable. Here’s what’s new in this update:
▪Reports - Schedule - Availability Request - Enhancement to include an option to display employee Personnel Comments alongside existing availability request comments, giving schedulers visibility into employee work capacity details without needing to navigate to the Personnel menu.
▪General Enhancement - Add a custom logo icon that shows up in browser tabs and when people save the website to their phone's home screen, making the site look more official and easier to recognize.
▪Time Card - Audit - The on-screen timecard audit has been updated to always display the name of the person who made a change, regardless of whether the edit was made by a Manager or an Employee through ESS. Previously, edits made via ESS would leave the user name field blank.
▪Schedules - Mass Messaging - The Mass Messaging Monitor has been updated to display a tooltip on shifts marked as Overridden by Supervisor, showing the supervisor's name and the date and time of the override. The Audit Report has also been updated to log the supervior's name, date, and time for all supervisor override actions performed through Mass Messaging, replacing the previous behavior where only the word System was recorded.
▪Personnel - HR Information - Performance Evaluation - The Employee Evaluation Report has been updated to include each evaluation section's description beneath or beside its corresponding title, providing better context for each category. Sections without a description entered will not display a blank placeholder.
▪Reports - HR - Employee Evaluation Report - Added a checkbox option to the Performance Evaluation Report that, when selected, limits the report output to Employee Name and Evaluation Due Date only, with one line per employee. Previously, the report included full evaluation details with no option to simplify the output.
▪Mass Messaging / Automated Call Outs - General enhancement to eligible Employee List validations. Completed a review and optimized the validations performed when generating a list of eligible employees for Mass Messaging and Automated Call Outs to reduce redundant data lookups and improve overall system performance.
▪Reports - HR Reports - Employee Evaluation Report - Enhancement to the Performance Evaluation Report adding an Exclude Evaluations (Details) checkbox, allowing managers to generate a simplified one-line-per-employee view displaying only the employee name and evaluation due date, exportable to both PDF and CSV.
▪Requests - Time Off Planner - Enhanced View-Only security in the Time Off Planner to permit navigation controls such as filters and display settings. Users with restricted HR permissions can now adjust planner views without the ability to add, edit, or approve Time Off Requests.
▪Communication Hub - Automated Call Outs -A default Delay Time option will be added to the Mass Messaging Yellow Gear Configuration Options in ACO, allowing admins to pre-populate the Delay Time field on all new dispatches automatically rather than requiring manual entry per dispatch.
▪Schedules - Master - Master Line - Fix to master line preview pane truncating shift details when more than two shifts exist on the same calendar day, causing incomplete display of split shifts and multi-duty rotations.
▪Schedules - Master - Master Line - Correction to day code changes on master line via schedule grid not updating associated start/end times to match default day code settings, incorrectly triggering a red! override indicator and persisting with wrong times when posted to the active schedule.
▪Schedules - Wizard - Fixed issue where night shifts crossing midnight displayed the shift start date in the Callout Wizard instead of the majority-of-hours date, causing a mismatch with how the same shifts appear on the Department Schedule.
▪Reports - Time Bank Report - Correction to the Time Bank Report where Employee Fields were restricted to a maximum of 5 selections. The limit has been removed for CSV exports, allowing users to select as many fields as needed, while PDF exports remain limited to 5 columns due to spacing constraints.
▪Reports - General - Fixed intermittent issue where reports run from the Favourites screen ignored the saved date range and generated using today's date instead, regardless of the date range specified in the report configuration.
▪Communication Hub - Automated Call Outs - Fix for an issue where enabling Use Wizard Settings for Mass Messaging in Company Profile prevented users from using Dispatch as Block on the Automated Call Outs screen.
▪Schedules - Mass Messaging - Fix for an issue in the Traditional Mass Messaging menu where using the Firefox browser prevented shifts from being dispatched. When clicking Apply on the dispatch window, the screen would not close and the shift would not be sent out to employees.
▪Time Card - Recalculate Punches - Fix for an issue where Recalculate Punches on the Time Card would not update punch times and related fields when a shift was added after the employee had already punched in and the shift did not match the employee's home class.
▪Payroll - Seniority Calculation - Fix for an issue where entering a future date in Seniority Date 1 or Seniority Date 2 would incorrectly halt seniority accumulation. Accrual now continues normally unless a Seniority Rule is explicitly configured to use one of these fields as the effective start date.
▪Communication Hub - Automated Call Outs - Fix for an intermittent issue where employee "Yes" responses via Broadcasting or Pooling in Automated Call Outs were not populating the Response List, with affected employees appearing only in the Contacted List and requiring manual booking into the shift.
▪Schedules - SMS Simulator - Fix for an issue where entering another employee's message ID via SMS would incorrectly book the unintended employee into the shift. Responses are now validated against the specific employee the message was sent to, treating mismatched codes as invalid.
▪Config - Setup - Labour Class - Fix for an issue in Labour Class configuration where saving a Wage Grid record with a duplicate effective date would cause the save button to spin indefinitely without saving or displaying an error. A warning message now appears when a duplicate date is detected, preserving the user's unsaved work.
▪Requests - General MSS Push Notifications - Corrected issue where Shift Exchange push notifications were not respecting Security Restrictions or Reporting Hierarchy, causing managers to receive notifications for employees outside their scope. Notifications are now correctly filtered to the appropriate manager with a single notification issued per request.
▪Personnel - Personal Information - Login Info - Correction to the Manager account drop-down to display only accounts flagged as Manager in Configuration / Security / Security Users. Linking a Manager account to an Employee account will now synchronize account status changes, including deactivation and locking.
▪Reports - Time & Attendance - Payroll Summary - Fix for an issue where the Payroll Summary Report would use an employee's new class rate instead of the rate in effect at the time attendance was recorded when a class change occurred within the same pay period. Rates are now correctly resolved based on the effective class at the time attendance was earned.
▪Requests - Time Off Planner - Resolved an issue where View-Only security settings incorrectly disabled the Start Date and Number of Weeks navigation controls in the Time Off Planner. Enhanced View-Only security in the Time Off Planner now allows navigation controls like filters and display settings. Users with limited HR permissions can adjust views but cannot add, edit, or approve Time Off Requests.
▪Reports - Time Bank - Resolved an issue where the Time Bank Report (using the liability field options) incorrectly included future-dated Earned transactions when generating a report for a past date, causing Liability Earned and Liability Balance values to be understated by the total of those future entries.
▪Reports - Schedule - Call Log & Offered/Declined Report - Fixed an issue where call-out times in these reports were displaying in server time (EST) instead of the client's configured time zone, causing a 1-hour discrepancy for AST clients.
▪Payroll - Holiday Calculation - Fixed two issues with a premium during Holiday Calculations. One where it failed to apply correctly to locked or approved time cards, and another where it was incorrectly duplicated when multiple STAT Holiday entries existed on the same date.
▪Communication Hub - Automated Call Outs - Resolved an issue where two employees accepting the same shift simultaneously caused the system to override the first accepted booking with the second, resulting in scheduling inaccuracies and employee confusion.
▪Reports - Admin - Logon Audit Report - Corrected the Report comment that incorrectly displayed "Login Not Found" instead of the expected account lockout message when a user's account is locked due to exceeding the maximum failed login attempts on the Mobile App.
▪Config - Setup - Task Scheduler - Corrected the Task Scheduler's biweekly scheduling logic, which was incorrectly rescheduling itself and causing missed runs that required manual intervention to resolve.
▪Config - Setup - Attendance Code - Resolved an issue where the PAID filter and potentially other filters within Attendance Codes were unresponsive and failing to return filtered results when selected, prompting a full review of all available filters.
▪Requests - Time Off Requests - Adjustment to the Time Off Request Date Sorting so that the Request Date column now sorts correctly by date and then by time, ensuring records display in accurate ascending or descending order
▪Reports - Time and Attendance Reports - Unprocessed Punches - Resolution to a report error so that generating the report no longer triggers an internal exception caused by an oversized SQL statement, ensuring the report loads and completes successfully.
▪Reports - Configuration - System Configuration- Enhancement to System Configuration Report Warning so that when neither Unit nor Tasks are selected, the warning message now clearly instructs users to select at least one option before generating the report.
▪Employee Panel - Correction to Employee Panel arrow navigation resetting to Internal ID order after saving a record when grouped by Class and Alphabet.
▪Config - Setup - Holiday Groups - Resolved an issue in Holiday Groups / Holiday Dates where a year would not expand to display a newly added holiday when it was the first holiday configured for that year.
▪Payroll - Time Bank Update - Resolved an issue where the first preview run of a Sick Biweekly Ratio Bank Update would inconsistently flag eligible employees as "Not Updated," with subsequent runs producing correct results under identical conditions.
▪Reports - Time and Attendance - Payroll Summary - Resolved an issue where the Payroll Summary Report displayed an incorrect additional rate for an employee when no employee filter was applied, producing results inconsistent with the employee's timecard for the selected pay period.
▪Requests - Shift Exchange - Resolved an issue where a Shift Exchange request would display as Approved without applying changes to the Active Schedule when the requestor had a non-schedulable attendance code on the requested date. The system now blocks approval and presents a clear warning when such a conflict exists.
▪Reports - General - Resolved an issue where report preview and export would fail for certain users across the Payroll Summary, Employee Detail, and Nursing Daily Roster reports.
▪Time Card - Resolved an issue where unpaid breaks were incorrectly included in Holiday Overtime threshold calculations, causing overtime tiers to trigger earlier than configured.
▪Communication Hub - Automated Call Outs - Fix to the Automated Call Out "First In First Served" dispatch method where all employees across all levels were being contacted simultaneously instead of sequentially, and the "Allow employee to reply up to shift start time" setting was not correctly extending the reply window.
▪Schedules - Wizard - Fix to the Schedule Wizard where the "Add Unfilled Shifts" option remained visible and accessible to users with "No Access" permission, bypassing the intended security restriction.
▪General - Time Zone - Fix to the SSC Mobile App where Offered Shift notification timestamps were displaying in EST instead of the facility's configured local time zone.
▪Reports - Time Bank - Resolved an issue with the Time Bank Liability Report where the "History As Of Start" calculation option was applying a 1.0x rate coefficient instead of the correct OT multiplier, resulting in understated liability totals.
▪Communication Hub - Automated Call Outs - Resolved an issue in ACO where shift blocks were not turning yellow to indicate Ready to be Booked after End Messaging time had passed and employee responses existed, when Allow Employee to Respond Up to Shift Start was enabled.
▪Reports - HR - Employee Detail Report - Resolved an issue where this report generated with only grey rows and no data when using default New Report Settings, requiring users to manually adjust column selections as a workaround.
▪Reports - Time & Attendance - Payroll Summary Report - Resolved an issue where running this report with New Report Settings generated an internal exception error and produced no report.
▪Payroll - Holiday Calculation - Resolved an issue where previewing or processing the Holiday Calculation generated an internal exception error, preventing the report from executing or holiday hours from being applied to employee time cards.
▪Config - Setup - Task Scheduler - Fixed an issue where users actively signed in at the time a Payclose Task Scheduler ran retained access to the closed payroll cycle, while users not signed in were correctly restricted.
▪Requests - Time Off Request (OESA) - Resolved two issues with OESA Time Off Request approval: (1) the validation popup displayed each requested date twice, and (2) the Hours field was incorrectly modified when the Pay Option was set to OESA Current Rate; both have been corrected without impact to underlying data or post-approval records.
▪Time Card - Resolved an issue in Time Card where Recalculate Punches would incorrectly reassign punches to the scheduled Day Code when the punch times fell outside the Day Code's buffer times.
▪Reports - Schedule Reports - Correction to the Shift Dispatcher Report where the Status and Response columns appeared blank in the printed view despite the data being visible on screen.
▪Requests - Time off Requests - Correction to the Time-Off Request screen where the Time Bank icon remained active and displayed balance data even when all Time Bank permissions had been removed from the employee's Security Access Group.
▪Reports - Time Bank Reports - Correction to the Time Bank Rollover Report where the Balance field displayed 0.00 for all employees on PDF export despite correct values being visible on screen.
▪Communication Hub - Automated Call Outs - Correction to the ACO Contacted tab where the LEVEL column text was truncated, columns could not be resized, and interacting with the grid caused the frame to break entirely.
▪Communication Hub - Automated Call Outs - Correction to ACO dispatch where the same employee could be booked into two overlapping shifts on the same day when the dispatches differed only by unit, bypassing the second validation check.
▪Requests - Time Off Requests - Bulk Time Off Request approval now processes all selected requests as a complete transaction, ensuring schedules, time bank balances, audit records, and notifications are all updated correctly upon approval.
▪Communication Hub - Automated Call Outs - Broadcast and Pool dispatches with Auto Process enabled does not fill the shift at the end of the dispatch period.
▪Requests - Shift Give Away - Issue where a manager approving a Shift Giveaway request had no effect, remaining unprocessed.
▪Active Schedule - Issue with the attendance code list rendering blank when modifying codes on the Active Schedule.
▪Communication Hub - Automated Call Outs - Issue with Broadcasting by Levels (Sliding) dispatch method skipping entire levels with eligible employees.
▪Payroll - Payroll Export - Issue with the Payroll Interface export, where the downloaded file used the saved report setting's name instead of the value entered in the File Name field.
▪Communication Hub - Automated Call Outs -Issue where the Responses panel fails to load for ACO Broadcast & Pool shifts, showing a server error instead of the pooling list.
If you have any questions or need help with these updates, our support team is here to assist!
Thank you for choosing StaffScheduleCare.