Multi Text Responding |
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Multi Text Responding |
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Multi Text Responding |
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Multi Text Responding |
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StaffScheduleCare's Mass Messaging has the capability to allow employees to reply to shift offers in a random order.
By using the Shift ID number, the employee can respond to any shift instead of last in first out sequence.
The Multi Text feature is only available with either First in First (Sliding) and Broadcasting dispatch methods.
Multi Texting Setup
▪Select the Config menu.
▪Select the Setup menu.
▪Select Call Responses.
To activate this option, tick the check box shown below:
The numeric Accept or decline option is disabled and will only apply to phone calls.
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Responding to Test Messages With this feature the Shift ID number is included in the shift text that the employee receives and appears on the Mass Messaging Monitor screen.
The Multi Text feature allows an employee with multiple text messages to reply in a random order. In the example below the Shift ID numbers are 282 and 286.
The employee types in either N or Y, depending on decline or accept, followed by the Shift ID number.
Y - Followed by shift identity number for accepting. N - Followed by shift identity number for declining.
Characters Y or N can be in either upper or lower case.
The system will provide feedback to the employee to acknowledge the employee’s response.
Examples:
Invalid Response
If an employee responds to a Mass Messaging text with anything other than one of the expected responses, the system will send a text Invalid response with the incorrect response displayed. This will continue until the employee enters a correct response.
Example: Expected code is either Y1042 or N1042. Employee responds with the following: Test Response - System will not respond back to words. N10 - System responded with Invalid Message. N1111111 - System responded with Invalid Message. Number does not match N10042 - System responded with Invalid Message. Number close, but not correct.
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The difference between ShiftBookingLate and ShiftBookingMissed system responses to an employee accepting an already booked shift. In Custom Templates, there are ShiftBookingLate, and ShiftBookingMissed templates. In terms of the text message it sends out, they are the exact same by default. but the comment at the top differentiates the two.
When a shift is booked through Mass Messaging all other employees that were scheduled to receive an invitation or had already received one are disabled.
At this time, any employees that had already received an invitation, are sent the ShiftBookingMissed template response. Since the employees are then disabled, the system stops looking for a response from the employee for that particular shift.
In the screen shot above. If Employee TEST TEST were to respond to the message, the system would not actually acknowledge the response as they have been disabled. The ShiftBookingLate template is used when the broadcast for the shift has been started but the shift was booked through other means, like the Daily or Wizard. If the employee responds with an acceptance, the system will validate that the shift is already booked to another employee, and therefore will sent the response from template ShiftBookingLate.
Conclusion If the shift was booked through Mass Messaging the system stops waiting for responses from the employees. It also automatically sends the SiftBookingMissed message to employees who received the invitation that the shift has been filled.
If the shift was booked outside of Mass Messaging while the broadcast was on going the system will wait for responses from any employees that had received the invitation. It will send the ShiftBookingLate message if the employee tries to accept.
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The Scheduler Application is a cell phone app that allows the Scheduler to receive Mass Messaging texts for staff who are on premise. The Scheduler can move around the building with the cell phone and accept/decline shifts for the staff.
It is used only with an Android phone. Apple does not support some of the features found in the StaffScheduleCare Scheduler App.
To access the Scheduler Configuration screen, on the Mass Messaging toolbar, click on the Scheduler icon.
The Scheduler Configuration is left blank. This will default the Scheduler function to the App. The Scheduler App can be used when Multi Texting is on. Please review our Quick Reference Guide on the Scheduler App.
Multi Texting Responding The Scheduler will use the same responsive format as an employee when using the Multi Texting feature. In the example below the Shift ID number is 1190. the scheduler has entered Y1190 to accept the shift.
Scheduler Cell Phone Feature By ticking the use Scheduler box and entering a Cell Phone number the system will send texts for any on premise staff to the scheduler's phone. The Reminder feature will be disabled with the Multi Text feature in use.
When a Scheduler response is sent to the system it is indicated on the dashboard.
When using this feature with Muli Texting, the scheduler can request to see a list of shifts available for booking. Type the word SHIFTS.
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The employee's Multi Text responses and the system replies are shown on the Mass Messaging report. In the first two examples the employee response was Yes. The system response message is note as well.
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